Kelly Services is actively seeking a Complaint Specialist - Medical Device for a long term (1+ year) hybrid engagement with one of our global clients located in Horsham, PA.

Pay rate: Open + Benefits & PTO

Hybrid role

Responsibilities:

• Perform end-to-end complaint handling activities, including but not limited to Intake, triaging, recovery of field samples for evaluation, perform due diligence with complainant/intake centers/LOCs, trend analysis, defect coding, risk criticality assessment, and ensuring accurate/holistic investigation.

• Ensure that uniform and timely management of complaint records from receipt to closure, and investigations are accurately assessed for risk prioritization and performed per procedures, standards, and regulations.

• Allocate and balance competing priorities in driving business results.

• Provide support for the PQV group with the development, revision and / or maintenance of applicable documents WI/Job Aids/SOPs.

• Communicate directly with customers patients, pharmacies, healthcare providers, etc. to obtain follow-up information for reported complaints.

• Perform other project / department duties as assigned.

Requirements:

• Bachelor's degree preferred

• 2-5 years of related experience including Quality Assurance and/or Quality Control in a high-volume complaint handling unit with medical device or combination product reporting responsibilities preferred.

• International medical device regulatory reporting expertise is desired.

For immediate consideration, please apply online. This position is recruited for by a remote Kelly office and not your local Kelly branch.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® Engineering/Technology – Project Services?

Looking to work with leading project management organizations at top companies around the world? That’s where we come in. At Kelly Engineering and Kelly Technology, our Project Services Teams create expert talent solutions to solve the world’s most critical challenges. We connect you with opportunities to work on intriguing, innovative, and high-visibility projects—all with a schedule that works for you. Do you prefer the variety and flexibility of short-term projects? Or are looking for a long-term opportunity? Either way, our connections and expertise will help you take your career exactly where you want to go. That’s just good planning.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.