Our well-established client in Markham, ON, a leader in the supplemental Insurance Industry, has partnered with Kelly Services to recruit for a dynamic Bilingual Customer Service Representative to join their team on a permanent basis.

The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions necessary to become a Customer Service representative. The employee will learn all the company policies, procedures, products, customer support systems and learn how to service customer inquiries and reception tasks.

RESPONSIBILITIES:

• Cover Front desk Reception, greet customers and vendors and answer phone from 8h30 to 5H00.

• Support Operations back-office activities.

• Mail support and preparation.

• Analyze and Respond to PH for Life, Accident and Health products, make online single day record adjustments (name, address, beneficiary).

• Process daily mail, create & mail samples and duplicates, process links/delinks, track and input daily production into I360 system.

• Participate in monthly QWG meetings and other assigned duties.

• Responsible for all Life, Health and Accident policy activities such as; annual statement letters, analyze policyholder's request as it relates to Data Base information, Access, CICS PROD, DBIQ,ASIQ,ACIQ,CARS,RICOH,DBSN,AISN,PACI,LSP,NBPM, MTXT, L70.

• Process changes for Preferred Billing dates, payment history, Pac mode, along with any status changes, issue date, premium, form number, language, and non-smoker change.

• Complete a daily production sheet and photocopy for duplicate copies.

• Request copies from Ricoh for Life, Accident and health applications, process links/delinks and generate receipts for payments and income tax purposes.

REQUIREMENTS:

• Possess at least 2 – 5 years of work-related experience.

• Bilingual, English and French verbal and written communication skills.

• Proficient in Microsoft Office, Excel, Word, Advanced use of Outlook.

• Possess strong typing skills, and able to work with accuracy.

• Extremely motivated, team player with excellent interpersonal skills.

• Ability to multi-task, have strong organizational skills and are trustworthy, mature and responsible.

• Professional demeanour.

• Able to work under pressure with set deadlines.

PERKS:

• Monday to Friday, 40-hour work week.

• Hybrid model 3 days in the Markham Office and 2 days remote.

• $50K annual salary plus benefits

• Work with a company that continues to grow.

If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further and apply today!

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.