Kelly Services Customer Service Representative - Addison, TX in Addison, Texas
Customer Service Representative – Addison, TX
Kelly Services is seeking several Customer Service Reps for a temp to perm position with one of our top insurance clients located in Addison, TX 75001.
Location: Addison, Tx (work from home to start!)
Hours: Available to work until 9:00p on weekdays and both weekend days with 2 days off
Training Schedule: 8:00a-5:00p M-F (1 hour lunch) for 5 weeks
Type: Temp to Perm based on Job Performance and Attendance
Follows standard screens/ scripts to perform most tasks, navigating a computer-based system, and updating company records as needed
Confidently provides useful and creative resolutions to questions and problems.
Seeks advice from senior representatives when necessary.
Knowledgeable of company products services.
May assess customer needs and suggest alternative products or services.
Perform research as needed to assist customers.
Applies and develops basic skills to procedures for the position.
Problem solving skills.
Assess customer needs
Deal with customers
Maintains professionalism and effectively interacts with all contacts, internal and external
Manipulates / Navigates computer system
Maintains department quality standards and performs job duties as directed by leadership
Experience using Microsoft Excel. Has experience with computer equipment.
Excellent verbal and written communication skills
Must be able to type a minimum of 35 words per minute
Active listening skills
Excellent customer service skills
Basic problem-solving skills
Acute attention to detail/accuracy and effective note taking and documenting skills
Must be able to handle and process high work volume.
Flexible with schedule as work volume will dictate work schedule, including breaks and lunches.
Must be able to handle multiple work processes simultaneously
High School Diploma or GED equivalent
1-2 years’ experience in a call center, customer service role, and/or office setting.
Demonstrates professionalism when dealing with peers and customers.
Demonstrates minimum typing speed of 30 words per minute.
Apply now for immediate consideration!!
Please do not contact your local Kelly branch office as they are not filling this position.
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.