Kelly Services is currently recruiting for a full time perm Bilingual Customer Service based in Cambridge, Ontario

Monday to Friday: Onsite role

Some specific tasks this role is responsible for include:

• Answering questions from customers in multiple business channels such as computer, telephone, and face to face

• Answering questions regarding in-house orders, pricing, product availability, expediting and taking orders over the phone

• Providing information on products and services including answering technical questions

• Providing technical support on full product lines

• Providing internal support to other departments as needed

About you:

• French / English bilingual fluency required (read / write/ speak)

• Must be a team player with a positive and professional attitude

• 1 -2 years of experience in a similar call centre role providing customer service in a technical field

• strong experience using various technology platforms or comfortable learning new systems

• Strong proficiency in data entry speed and accuracy

• Detail oriented

• Highly organized with the ability to multi-task

• Excellent problem solving, and interpersonal skills

• Excellent written and verbal communications

• Mechanical aptitude

• Proficient in Microsoft Office, especially in Excel

• Experience in the Water Treatment Industry and ERP software applications an asset.

• Plumbing / heating or related technical field an asset.

About the work environment:

• This position works in a standard office space within a warehouse environment. Can be subject to temperature fluctuations (heat / cold), noise and dust

• This position will require concentration and focus to ensure accuracy of information.

• Prolonged periods of sitting at a desk

• Extra hours may be required from time to time to ensure deadlines are met.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.