Kelly Services CUSTOMER SERVICE CALL CENTER- RETENTION SPECIALIST in Chillicothe, Illinois

Job Description

GENERAL RESPONSIBILITIES:

Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions.

SPECIFIC RESPONSIBILITIES:

Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales.

Apply Retention Department-s mission statement to sell Mediacom-s service when possible.

Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading.

Use the Mediacom resources to sell against the competition and explain our competitive edge.

Build customer loyalty by providing legendary customer service.

Complete disconnect, transfer and seasonal downgrade orders and update customer accounts in customer record database.

Educate customers in the use of installed products, service offerings, billing, charges, and product features.

Resolve customer complaints and situations calmly and courteously.

Troubleshoot and resolve service, pricing and technical problems for customers by asking questions.

Meets retention goals set by Company/department.

May assist in the training of new Representatives through on-the-job training program.

Other duties as assigned.

PLEASE KNOW IN ORDER TO BE CONSIDERED - YOU WILL HAVE TO COMPLETE KELLY SERVICES COMPUTER PRESCREENING AND TESTING,,A KELLY SERVICES APPLICATION AND INTERVIEW (EITHER VIA PHONE OR IN PERSON), A MEDIACOM PREVISOR TEST, A MEDIACOM APPLICATION AND A MEDIACOM INTERIVEW. ALL APPLICATIONS AND TESTING WILL BE ONLINE. PLEASE SEND YOUR RESUME TO: 2441@KELLYSERVICES.COM AND MAKE SURE TO INCLUDE - CUSTOMER SERVICE - RETENTION SPECIALIST IN THE SUBJECT LINE OF YOUR EMAIL.

THIS IS A TEMP-TO-PERM OPPORTUNITY. AFTER TRAINING COMMISSION IS GIVEN TO EMPLOYEES AND IT USUALLY AVERAGES ABOUT $300 PER WEEK, IN COMMISSION ALONE! GREAT BENEFITS, EMPLOYEE PERKS, COMFORTABLE WORK ENVIRONMENT, ENERGETIC LEADERSHIP AND FAMILY ORIENTED BUSINESS.

PREFERRED EXPERIENCE/SKILLS:

High School Diploma or equivalent required.

2+ years customer service experience required, sales experience preferred.

Customer-oriented mentality.

Ability to operate a computer.

Effective listening skills with high level of empathy.

Effective verbal communication skills, including grammar and tone.

Strong ability to ask relevant questions to identify customer needs/concerns.

Ability to remain calm and confident while managing confrontation and rejection.

Self-motivator - upbeat and with a high energy level.

Strong work ethic; team-oriented attitude.

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.