Kelly Services Agency Service Representatives - Cincinnati, OH in Cincinnati, Ohio
Kelly Services is currently seeking several Agency Service Representatives for one of our top Healthcare Insurance clients for the Cincinnati, OH location.
Pay Rate: $16.50 per hour
Schedule: Monday- Friday 8:30 am - 8:00 pm
Duration: 10/28/2019 to 12/27/2019
Anticipated Start date: 10/28
The Customer Service Representative will respond to customer questions on the telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information and solutions.
Operates a computer to obtain and research information plus documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Receives and places follow-up telephone calls and e-mails to answer customer questions that are routine in nature.
Assists agents and brokers via telephone or written communication.
Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.
Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day.
Coordinates mailings and fulfillment requests.
Required to meet department goals.
Requires a High School diploma or equivalent.
Must have 1 year of previous experience working in a Customer Service and/or Call Center environment.
Healthcare insurance industry experience
Advanced benefits, claims processing or membership knowledge
Excellent oral, written and interpersonal communication skills required.
Strong organizational, problem-solving and PC skills required.
Proficiency with computer navigation and data entry skills are required.
At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a Kelly Services candidate you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Weekly pay and service bonus plans
Group- rate insurance options available immediately upon hire*
Let us help advance your career today.
*Available for purchase and administered by a designated third-party vendor
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce.
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm