Kelly Services Quality Control Analyst in Richardson, Texas
Quality Control Analyst I
One year contract
9:00 AM – 5:30 PM
Responsible for performing quality assurance duties to ensure current processes and procedures are accurate and meet departmental objectives. Assignments include checking, balancing and verifying reports and data input and other detailed information. Performs complex reconciliation and control functions. Contacts company personnel at all organizational levels to gather information, troubleshoot issues and prepare reports. Identifies training and systems issues, and makes recommendations to management when necessary in correcting the problem.
Also responsible for processing (printing, stuffing, and mailing) anywhere from 160-200k payrolls per month, a very manual process. When there are gaps in capacity, people are taken off the phones to stuff envelopes. This position is responsible for the packaging and distribution of payrolls both neatly and professionally while verifying that payrolls are packaged accurately based on client specifications; provide excellent customer service support, resolve client issues and aim to retain client satisfaction.
Ensure proper packaging and delivery distribution.
Ensure that all individualized wrapping instructions are completed.
Notify payroll client care specialist of any errors.
Contribute to cost-cutting initiatives and ensures efficiencies are implemented.
Assist colleagues with making sure packaging concerns are corrected.
Monitor any reprocess and ensures that corrected packages are replaced and available for timely delivery.
Responsible for inventory and rotation of stockroom supplies; daily filing; shipping and receiving.
Work with management on assigned projects, as required.
Qualifications and Requirements:
High School Diploma
0-2 years’ experience required
Detailed knowledge of Microsoft Outlook applications including Word, Excel, PowerPoint, and Outlook
Why Kelly ® ?
With Kelly, accounting and finance professionals like you will have access to some of the world’s
most respected companies—providing you with challenging, high-visibility projects that can transform
your career. We work with 95 of the Fortune 100™ companies, and more than 3,000 finance and accounting
hiring managers rely on us each year to access the best temporary and full-time talent: people like
Let us help advance your career today.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.