Kelly Services Project Manager / Renewals Operation Specialist in San Francisco, California
Kelly Services is seeking a qualified Project Manager/Renewals Operations Specialist for one of our top clients on-site in San Francisco, CA!
Contract up to 12 months starting January 2019
Full-time: 40 hours per week
About the role: The Renewals Operations Specialist is responsible for processing customer renewals for auto-renewal subscriptions as well as helping migrate customers to the ordering platform. You will ensure high customer satisfaction during the renewal cycle, ensure a high-level of data accuracy,and partner with the renewals account managersto provide a seamless customer interaction.
Ã¢ Execute all phases of subscription renewal lifecycle to include notifying customers of renewal, creating quotes, and closing renewals opportunities for accounts under $10,000 in value with an auto-renewal.
Ã¢ Notify and assist customers with migrating to the ordering platform at the time of renewal.
Ã¢ Pass upsell and product information requests to renewals account managers.
Ã¢ Ensure invoice accuracy and work closely with Finance to make sure payment is collected.
Education & Experience:
Ã¢ Excellent verbal (via telephone) and written (via email) communications skills
Ã¢ Highly detailed oriented with the ability to manage a large volume of accounts, tasks and responsibilities
Ã¢ Strong customer service, listening and presentation skills
Ã¢ Bachelor's Degree or equivalent experience
Ã¢ Experience with SaaS-based applications and services preferred
Ã¢ Experience working with Salesforce.com preferred
Ã¢ Self Starter / High Energy / Positive Attitude / Customer Focused
Please apply by submitting your resume . You may also submit your resume directly to National Recruiter, Lauren Davie at firstname.lastname@example.org.
Why Kelly ® ?
At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
About Kelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.