Kelly Services Entry-Level Technical Support Representative in Tampa, Florida
Entry-Level Technical Support Representative
Client in Tampa looking for entry level help desk agent. $15/hr. Long Term Contract. Looking for immediate hire.
Essential Responsibilities and Duties:
Receive inbound telephone calls, chat messages, and emails on product questions.
Provide excellent customer service, technical troubleshooting, and problem resolution.
Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication.
Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.
Open trouble tickets using the trouble ticking tool (CSR) and document action steps and resolutions including follow-up.
Ensure issues are fully documented within the CSR (trouble ticket tool) application that allows for seamless escalation to other personnel as required.
Use professional judgment to resolve a problem.
Escalate customer concerns as necessary to management, as required.
Serve as liaison between customers and other personnel. Communicate problems and trends to team for internal resolution.
Ability to respond to customers inquiries and complaints; ability to solve problems in a timely and friendly manner; ability to effectively present information to coworkers and management; excellent verbal and written skills; excellent telephone skills; work well in a team environment.
High School Graduate or AA in computer science or business administration or equivalent experience.
1-3 years software technical support
1-3 years windows 2000, XP, Internet Explorer/Browser, Modems, Network Functions and Configurations and Software Applications.
For immediate response, please email your resume to firstname.lastname@example.org
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AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.